Giving a Support Chatbot Tools, Not Just Documents
A bot that answers from your docs is a weekend. A bot that can read and change a customer's own account is a different problem, and almost none of it is the AI part.
RouzbehSeptember 29Guides & How-Tos
Practical step-by-step guides for indie founders shipping their first SaaS: building a waitlist, running surveys, the launch email, and the post-launch loop.
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RouzbehSeptember 29
Answering Support When You Are the Whole Company
Support is the highest-quality research channel a small product has, and the fastest way to burn out if you treat it as an obligation. How to answer, what to automate, and how to say no.
RouzbehSeptember 2
The Pricing Page: What to Put On It, and What to Leave Off
Picking the number is one problem, presenting it is another. Plan names, the free tier decision, trials and card-up-front, annual billing, and the things founders add that quietly cost them customers.
RouzbehSeptember 1