Practical step-by-step guides for indie founders shipping their first SaaS: building a waitlist, running surveys, the launch email, and the post-launch loop.
Support is the highest-quality research channel a small product has, and the fastest way to burn out if you treat it as an obligation. How to answer, what to automate, and how to say no.
RouzbehSeptember 2
Picking the number is one problem, presenting it is another. Plan names, the free tier decision, trials and card-up-front, annual billing, and the things founders add that quietly cost them customers.
RouzbehSeptember 1
At twenty users churn is not a metric, it is twenty stories you can read individually. The most common cause is not a missing feature, it is that the problem does not happen often enough to build a habit around.
RouzbehAugust 28